Using simulation to help healthcare professionals relaying patient information during telephone conversations
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- Using simulation to help healthcare professionals relaying patient information during telephone conversations
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Background: The purpose of this paper is to describe a development project in which simulation was used to improve the telephone-based conversations between nurses in an emergency department (ED) and physicians from different specialties taking care of acutely ill patients. Methods: A needs analysis consisting of observations and interviews was conducted and a one-day simulation-based interprofessional team training course was developed. Observations of phone conversations pre-course, three and six months after the course were conducted in the clinical setting with 20 participants in each point of time. A 14-item evaluation tool was used to record how many information pieces were communicated. Results: Five courses were conducted for 66 nurses/nurse assistants and 17 physicians. 9 out of the 14 items were reported significantly more after the course. Item that were not reported in the pre-measurement, increased to around 20% reporting three months after the course but then fell to close to 0% again after six months. Conclusions: The patterns of retention and decrease of the effect could be an indicator for norms, values and beliefs held by professions about what constitutes their task.
Original language | English |
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Article number | e04687 |
Journal | Heliyon |
Volume | 6 |
Issue number | 8 |
Number of pages | 10 |
ISSN | 2405-8440 |
DOIs | |
Publication status | Published - 2020 |
- Communication, Conflict resolution, Coordination, Decision analysis, Emergency medicine, Hand-over, Health profession, Intensive care medicine, Interprofessional collaboration, Learning and memory, Organizational psychology, Simulation, Telephone, Training
Research areas
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